Refund & Cancellation Policy
How deposits, cancellations, and refunds work for audit engagements.
Scope
This policy applies to professional engagements with Wise Digital for financial audit of invoice processing applications and related reviews described on this site. It does not cover software products, physical goods, or subscription licenses — we do not sell those.
Engagement confirmation
Work begins only after a signed engagement letter. Website rate tables are informational. Fees, deposits, and timelines in the signed letter control if they differ from this page.
Refund eligibility
- Deposit before fieldwork: If you cancel in writing more than 10 business days before the agreed fieldwork start date, we refund the deposit in full minus any non-recoverable third-party costs already incurred with your written approval (for example, prepaid intercity travel).
- Cancellation inside 10 business days: The deposit is non-refundable because team weeks have been reserved. We may, at our discretion, credit part of the deposit toward a rescheduled engagement within six months.
- After fieldwork starts: Fees for time and work already performed are non-refundable. Unused fixed-fee portions may be partially refunded or credited if we and you agree in writing to stop the engagement early.
- Wise Digital cancellation: If we cancel for reasons other than client breach or force majeure, we refund amounts paid for undelivered work.
Full vs partial refunds
Full refunds apply only when no fieldwork has started and the notice periods above are met. Partial refunds reflect completed stages (scoping, walkthroughs, sampling, drafting) as documented in our status notes.
Non-refundable items
- Fees for completed stages of work
- Deposits forfeited under late cancellation
- Costs for client-requested travel already spent with prior approval
- Time spent waiting on agreed client deliverables after multiple documented reminders, when the engagement letter allows standby billing
Refund process
Email hello@wise-digital.digital with the engagement reference, reason for the request, and payment receipt details. We confirm eligibility within 10 business days.
Processing time and method
Approved refunds are processed within 15 business days of approval, returned via the original payment method when possible, or by bank transfer to an account you nominate in writing.
Cancellation and rescheduling
Either party may propose a new fieldwork window. Rescheduling more than 10 business days before start usually carries no extra fee. Repeated rescheduling may require a new fee proposal if team availability changes.
Deposits and no-shows
Missed kickoff or walkthrough sessions without 2 business days’ notice may be billed as used days under the engagement letter. Deposits secure calendar space; they are not a separate product purchase.
Work already started and materials
Draft findings, sample lists, and working papers remain subject to confidentiality terms in the engagement letter. Fees for work performed are due even if you elect not to use the final briefing slot.
Exceptions
Statutory cooling-off rights, if any apply to your situation under Korean law, are respected. Consumer-style retail return rules do not apply to bespoke professional audit services between businesses.
Contact for refund requests
hello@wise-digital.digital · +82 2-6030-9200 · 26 Eulji-ro 5-gil, Jung-gu, Seoul 04539.